Help & support

Get my login link

Enter the email you paid with and we will send you a one-tap login link to your portal. No password needed.

Manage or cancel my plan

Log in to your portal and tap Manage subscription. From there you can update your card or cancel.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.

I paid but can't see my results

1. Check your inbox and spam folder for an email from noreply@snoopgirlies.com with the subject "Your results for @…".
2. Request a login link above using the same email you paid with. Your results are saved in your portal.
3. Still nothing? Email support@snoopgirlies.com with the email you paid with and the Instagram username you searched, and we will fix it.

I was charged twice

Sorry about that. Email support@snoopgirlies.com with the email address on the charges and we will refund the duplicate.

Refunds

If something went wrong on our side, for example you were charged but never got your results, email support@snoopgirlies.com and we will fix it or refund you. The full rules are in our Terms.

Stop watching an account

In your portal, tap Stop next to the account you no longer want to watch. Alert emails also have a one-tap stop link at the bottom.

The account is private or shows no results

Snoop Girlies only works with public Instagram accounts. If an account is private, or has just been renamed, we cannot see its following list. Double-check the username, or paste their profile link into the search box.